Terms and Conditions
Welcome to Jolijay store. These Terms and Conditions govern your use of our website jolijaystore.com and your purchase of products from us.
By accessing our site or placing an order, you agree to these Terms. Please read them carefully before using our website.
1. Company Information
Prostuff LTD and Prostuffuk LLC
Registered Business address: Available in UK and USA
Email: contact@jolijaystore.com
We operate in compliance with UK and US e-commerce regulations.
2. Eligibility and Use
- You must be at least 18 years old or have parental consent to use this website.
- You agree to use this site for lawful purposes only and not to interfere with its operation or security.
- We reserve the right to restrict or terminate access if you violate these Terms.
3. Product Information
- We make every effort to display product descriptions, images, and prices accurately.
- All products are subject to availability.
- Toys must always be used under adult supervision, and age guidelines should be followed for safety reasons.
4. Orders and Payments
- When you place an order, you are making an offer to purchase products from us.
- We will confirm acceptance via email; this forms the contract between you and us.
- Prices are shown in GBP (£) or USD ($) depending on your region.
- Payments are processed securely Stripe, credit/debit card, Apple Pay, Google Pay
5. Shipping and Delivery
- We deliver within the United Kingdom, the United States, and other regions as listed on our website.
- Delivery times are estimates and may vary by location.
- You are responsible for providing an accurate delivery address.
- Risk passes to you upon delivery of the products.
6. Returns and Cancellations
For UK customers:
You have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.
For US customers:
We accept returns within 14 days of delivery for a refund or exchange, provided the items are unused and in their original packaging.
To request a return, please contact us at [email address] with your order number. Refunds will be processed to your original payment method within 14 business days after receiving your return.
7. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 7 days of receipt.
We will arrange a replacement, repair, or refund in line with the Consumer Rights Act 2015 (UK) or applicable US consumer protection laws.
8. Pricing and Taxes
- Prices include VAT (for UK customers) or applicable sales tax (for US customers).
- You are responsible for any import duties or taxes charged by your local customs authority.
9. Intellectual Property
All content on this website—including text, graphics, logos, and product images—is owned by or licensed to [Your Store Name]. You may not copy, reproduce, or distribute any material without written permission.
10. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from your use of our website or products, except as required by law.
Our total liability shall not exceed the amount you paid for the product.
11. Privacy and Data Protection
Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data in accordance with the UK GDPR, Data Protection Act 2018, and US privacy laws (including the CCPA, where applicable).
12. Governing Law
- For UK customers, these Terms are governed by the laws of England and Wales, and any disputes shall be subject to the jurisdiction of the English courts.
- For US customers, these Terms are governed by the laws of the State of [Your State], without regard to its conflict of law principles.
13. Contact Us
If you have any questions or concerns about these Terms, please contact us:
📧 Email: Contact@jolijaystore.com